Can you suggest (upsell/cross-sell) a higher-end model or related product to a customer who inquires about a certain product?
Yes, customization is possible. For example, when a customer asks about the standard plan, a scenario can be created in which you suggest, "By the way, for an additional 1,000 yen per month, we also offer a premium plan that allows you to use all of the features of the camera" or introduce related products by saying, "This interchangeable lens is also popular along with that camera body.
