If the AI responds with incorrect information (halcination) and the customer suffers damage, what liability does your company assume?
You ask about our responsibility in the event that the AI responds with incorrect information (halcination) and the customer suffers damages as a result. Thank you for your very important point.
First of all, in conclusion, we do not guarantee any liability for any damage incurred by our clients due to AI-generated answers.
This is due to the nature of the AI that our chatbots are equipped with. While we have taken steps to minimize the risk of halcination, current technology cannot reduce this to zero completely.
To ensure that customers receive accurate information, it is most effective to limit the content of the chatbot's responses.
In particular, for important information directly related to your business, such as rates, hours of operation, service details, and reservations, you can limit the risk of the AI generating incorrect content by setting it to answer only from a list of FAQs you have provided.
