Can I install a chatbot on something other than a website, for example, an official LINE account?

No. Currently, installation on websites is standard.

In the future, we will do our best to make our AI chatbots available on more channels, including official LINE accounts. We will let you know as soon as we have a specific release date.

Is it possible to use it as a help desk for internal use as well as for customer service?

Yes, this is a premium plan, but it is also very effective for internal use. It can automate routine inquiries to the general affairs and information systems departments, such as expense reimbursement methods, vacation request rules, and information system troubleshooting. This allows employees to quickly resolve their own questions and allows the administrative department to concentrate on its own specialized tasks, thereby improving the productivity of the entire organization.

Which department in your company will benefit the most from the introduction of chatbots?

Although it depends on the purpose of implementation, in most cases, it will first dramatically reduce the man-hours required by the customer support department to respond to inquiries. Second, it improves the results of the sales and marketing departments by automating the acquisition of potential customers and product information. Furthermore, it has the potential to contribute to company-wide operational efficiency, such as reducing the burden on the human resources department by having them answer questions about recruitment.